Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Jurnal, KlikPajak, & Qontak) have been used by tens of thousands of businesses in Indonesia.
To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.
Job Description:
- Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey
- Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience.
- Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products
- Build a Customer First mindset across the organisation - Share customer insights throughout the organization to influence decision making across different division
- Collaborate closely with the other leaders to meet objectives around product experience, growth, and scalability.
- Work closely with Customer Success, Marketing, and Sales to drive cross-functional coordination, strategy, and alignment
- Develop and deploy the company’s customer experience strategy, including characterization of strategic customer segments and implications throughout the company,
- Regular communication with internal stakeholders (product/sales/marketing) to identify gaps and opportunities, if any in the customer & brand experience
What You Will Get:
- Competitive salary + daily allowance
- Private health insurance (outpatient, inpatient, maternity, dental)
- Allowance for sports activities and glasses/contact lenses
- Strategic office location, accessible by MRT
- Flexible working hours and remote work culture
- Notebook Ownership Program
- Friendly and dynamic work environment
- Opportunity to take part in growing Indonesia's no. 1 SaaS company
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check bit.ly/RecruitmentFAQ-Mekari to see several frequently asked questions regarding our recruitment process.
