Telephone Operator
Location: Mayfair England
Description: Dorchester Collection is currently seeking to employ Telephone Operator right now, this vacancy will be placed in England. Detailed specification about this vacancy opportunity please give attention to these descriptions. The Dorchester
Scope:
To consistently provide an efficient, professional, friendly and helpful telephone service to resident guests, visitors to the Hotel, employ! ees and callers.
Main Duties:Requirements:
Preferably educated to GCSE standard or equivalent
Basic keyboard skills are required. Experience of working with computers would be an advantage
Experience in a similar position would be an advantage
A good command of both written and spoken English is essential and additional languages such as French, German, Italian, Spanish and Japanese would be an advantage
An articulate, pleasant voice and excellent telephone manner are essential, as is the ability to effectively communicate and with guests and employees at all levels
Guest contact skills are essential and the ability to deal with pressure and difficult situations calmly and politely
Appearance and attitude, behaviour and work is consistent with the image of The Dorchester
A responsible and conscientious attitude is sought
Recognise and maintain good relations with regular guest! s, suppliers and maintenance engineers
Listen to and ! pass on feedback to the Telephone Services Manager or Supervisor
Approximately 80% of this person's time will be spent taking calls, queries, messages and wake up requests over the telephone and 20% on administration including completion of wake up sheets and charge notes
A consistent, composed and controlled approach towards the volume of calls should be maintained
A positive approach to the job is important
There is a need for accuracy in all aspects of work
Eligibility to work in the United Kingdom.
Benefits:
Complimentary nights with breakfast within Dorchester Collection
50% F&B discount at selected restaurants at The Dorchester and Coworth Park
Employee Introductory Scheme - £750.00
Team members' awards and incentives schemes
Contributory pension scheme entitlement from date of commencement
Life assurance cover for all team members
Uniform laundered ! complimentarily
Complimentary meals whilst on duty at our team members' restaurants
Complimentary Internet at allocated computers in team areas
Interest free Season Ticket Loan
Occupational Health, including subsidised massage treatments and health clinics
Complimentary Eye Test for VDU users
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Dorchester Collection.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Wed, 04 Sep 2013 07:37:00 GMT