Our client is a reputable BPO located at Kuala Lumpur.
Responsible for providing telephone/email/chat, and remote diagnostic technical support of desktop and portable products.
Answer questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Document problems in the support solution database for diagnostics and solution implementation.
· Responds to customer technical problems/issues related to hardware and networking via phone.
· Assists customers by diagnosing problems and providing resolutions for technical service.
· Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Requirements:
· Min 1 year work Experienced with Degree
· Able to speak, read and written in English (To cater to markets served).
· Proficiency in English language is a must.
· Willing to work on rotational shifts
· Training will be provided.
ADITIONAL INFORMATION:
· Employment permit will be covered by the company
· Permanent role
· Annual Leaves
· Optical/Dental Allowance
· Work location – Near LRT/MRT/KTM station.
· Attractive incentives scheme
· Fun-working environment
Interested candidates, please APPLY ONLINE.
* Shortlisted candidates will be notified in 3 working days.
Job Type: Permanent
Salary: Up to Rp13,168,880 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (Required)
