Medical Secretary [United Kingdom]

 

The post holder will work within University Hospitals Bristol and be responsible for providing an efficient and effective secretarial service for clinical teams within specialties across the Trust.

The role of Medical Secretary is to provide patients and GP’s with high quality clinical outcome information, within the Trust’s target turnaround times. The role is therefore responsible for setting high standards of patient care by enacting the Trust’s values at all times

Communication:

• Liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email, as required by the line manager
• Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Return calls promptly, keep callers updated with information, process queries as appropriate and take responsibility so that all relevant people are notified
• Escalate patient queries, capacity problems and general issues to the role’s line manager or other relevant staff as appropriate

Patient Care:

• Show a caring and professional approach towards patients, relatives and carers.
• This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Ensure patient records are up to date and maintained. Trace case notes where necessary, for example to ensure clinical correspondence is filed correctly
• Carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
• Attend appropriate meetings as required by the role’s line manager
• Gain an understanding of any other specialties in order to provide support as required and ensure that the Trust’s target turnaround times are achieved

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.

 

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