Complaints Investigator - Quality Technician II Shift A - Coyol
Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.
Additional Locations: Costa Rica-Coyol
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
What We’re Looking For:
- Excellent customer service and customer-centered communication skills.
- Planning and execution applied to the right priority for day-to-day tasks and ability to promptly identify and escalate any conflicts is required.
- Previous participation in Problem-Solving sessions and understanding of Root Cause Analysis tools and methodologies is highly desirable (Ishikawa, 6M’s, 5 Why’s).
- Knowledge of Operational Excellence principles, understanding, and previous experience with Process Improvement initiatives is a plus (Kaizen events or other).
- Identify areas of improvement and participate in continuous improvement projects.
- Conduct complaint investigations as per requirements.
Requirements:
- High School
- Technical Competency or advanced studies in Quality, Production, Electronic, Electromechanical, Electromedicine, Industrial.
- At least 2 years of experience in a similar position.
- English Level required: 60% or higher, both written and spoken.
- Desired knowledge: Customer Focus, Quality Oriented, Continuous Improvement.
Requisition ID: 563563
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
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