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RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place
maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy,who possess the ability to energize others. People who are smart, creative and have a point of view. People
who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
The Director, Web Product Copy is a product expert in all luxury home furnishings categories, with a deep understanding of RH collections across all brands. Working collaboratively with internal Merchants and Product Development, external vendors and artisans, the VP, Brand Copy and the Senior Director, Web Product Copy, the Director researches the key information that informs authoritative copy across all communication channels: web, catalog (source books), email, packaging and signage. The Director is responsible for developing product information into compelling content, from inception to launch.
YOUR RESPONSIBILITIES
- Live and Breathe our Vision, Values, and Beliefs every day
- Lead a variety of projects under the direction of the Senior Director, Web Product Copy.
- Supervise the process and ensure the seamless flow of product copy across all RH brands.
- Work with Merchant team and Product Development to compile design background, artisan inspiration and product specifications for all products. This information will inform product copy that is authoritative, inspiring, accurate, detailed and differentiated.
- Partner with cross-functional teams to create content for RH web, catalog (source books), email and packaging/signage initiatives.
- Lead copy process for RH product categories from inception to launch.
- Track product assortment, identifying copy needs and coordinating with internal partners to deliver final copy under tight launch deadlines.
- Participate in Product Development seasonal kickoff meetings for all business categories.
- Communicate key product information to freelance writers, assign copy, answer questions, and track deadlines.
- Maintain integrity of copy through multiple steps, including development, editing, merchant approval and web launch.
- Write line extension web copy for multiple product categories.
- Maintain web product page copy hierarchies, ensuring a consistent customer experience and education across all product categories.
- Partner closely with Catalog and Web Merch teams to verify accuracy of copy and final product names
- Identify and implement process and system improvements in the flow of product information. Support cross-department and cross-functional information flow through new systems.
- Support Senior Director, Web Product Copy, in building new processes and systems that can scale to meet the company’s growing product assortment, international expansion, and new business initiatives.
- Lead the department’s transition to the PLM (Product Lifecycle Management) platform, ensuring seamless migration of data and product information while maintaining the integrity of new and legacy copy and naming.
- Build and maintain professional relationships with all internal and external partners.
- Oversee any additional projects to enhance product knowledge and support luxury brand positioning and key business initiatives.
OUR REQUIREMENTS
- Outstanding organizational skills; extremely detailed oriented
- Excellent project management skills
- Excellent written and verbal communication skills
- Excellent copyediting and proofreading skills
- Ability to lead freelance staff of writers and editors
- Ability to lead multiple tasks/projects in an extremely deadline-driven environment
- Ability to partner and work proactively with multiple departments; self-starter
- Works collaboratively as part of a team
- Strong knowledge of Microsoft Word and Excel, as well as G Suite
- Bachelor’s degree
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