Position Title: Customer Solutions Specialist, KSEAT
Position Type: Regular - Full-Time
Position Location: Malaysia
Requisition ID: 21782
RESPONSIBILITIES:-
Customer Order Fulfilment
Process orders and coordinating logistics, which includes tendering orders to the designated Freight forwarder- Preparation Order tracking - utilize carrier/freight forwarder websites, and/or SAP and Power BI for order tracing and tracking purposes to provide customers current information about the status of their order
- Coordinate with the respective country manager on exception issues that require communicating with local customs agencies to arrange for inspections, clearances, and delivery of shipments to the final destination
- Respond to customer enquiries timely. Develop and maintain strong relationships with customers to improve the overall experience with McCain
- Coordinating with the source region export team on preparing shipping documents such as bills of lading, insurance certificates, health documents and ensuring all documents are prepared and align to the authority requirement
- Preparing invoices and packing lists.
- Overall responsibility for the timeliness, accuracy and appropriate escalation of orders including export & import documentation
- Coordinate with the source region Supply Chain on activities that involved inventory availability, logistics planning and warehouse/loading instructions to ensure supply on time in full.
- As required provide reporting and ready to backfill if needed
Service Level Improvements & Customer Satisfaction
- Measure and monitor service levels. Work closely with commercial team and other departments within McCain to avoid and resolve service-related issues and provide the best service possible for our customers (communicating customer requirements; mitigating shortages/service failures; expediting orders; analysis or account activities as required)
- Develop and maintain strong relationships with customers to improve the overall experience with McCain
- Constant communication with Country Managers to inform of, and ensure compliance to McCain policies and procedures in the areas of order processing and management
- Facilitate/liaison with customer and other McCain departments to address order claims related to over/short/damage, goodwill, and credit hold/new customer account situations
REQUIREMENTS:-
Must have:- Bachelors degree in relevant field
- 2-3 years’ experience in a service-oriented role specifically within supply chain capability
- Demonstrated experience in Order Fulfilment Metrics reporting & driving related improvements
- Must be proficient in Microsoft Office applications i.e. Word, Excel, Outlook, PowerPoint
- Experience with SAP Order To Cash systems would be an added advantage
- Good proficiency in English speaking and writing.
- Independent and self-motivated
- Nice to have:
- Mandarin or Korean language skills would be considered as an asset.
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Prior experience in similar capacity working for Global Food Manufacturers.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
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Job Family: Supply Chain & Logistics
Division: ANZSAIC
Department: Customer Solutions
Location(s): MY - Malaysia : Federal Territory of Kuala Lumpur : Kuala Lumpur
Company: McCain Internatnl SDN BHD
