Arup UK is in need of IT Support Analyst on Sat, 06 Jul 2013 21:43:34 GMT. Arup is an independent firm of designers, planners, engineers, consultants and technical specialists offering a broad range of professional services. Through our work, we make a positive difference in the world. · Member of the Enterprise Applications Team. · Technical delivery for key IT projects within role scope · Planning, implementation and control of service provision to meet the...
IT Support Analyst
Location: London England
Description: Arup UK is in need of IT Support Analyst right now, this vacancy will be placed in England. Detailed specification about this vacancy opportunity please read the description below. Arup is an independent firm of designers, planners, engineers, consultants and technical specialists offering a broad range of professional services. Through our work, we make a positive difference in the world.
Member of the Enterprise Applications Team. Technical delivery for key IT projects within role scope Planning, implementation and control of service provision to meet the requirements of its business and clients. Provide local technical support within own area to ensure systems remain operational and effective Ensure timely remedial action in the event of system problems Role IT Support Analyst to:
- Provide advice and guidance to less experienced staff
- Collect data on services delivered against service level agreements
- Work with local leadership and staff to understand systems requirements
- Work with group specialists to review and develop policies in the context of supported systems and hardware
- Work with UK-MEA and Core Infrastructure IT Support Groups to support, review and develop supporting system infrastructure.
- Investigates more complex problems and oth! er requests for support and determines appropriate actions (sy! stem modifications, workarounds, enhancements, data manipulation, operating procedures, training etc.)
- Monitors application systems, notes problems, identifies performance trends and takes corrective action within scope of agreed procedures
- Supervises installation and maintenance of new systems, hardware and software, including programming and management of roll out in local area
- Receives and logs requests for support from help desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and needs of the organisation.
- Monitors progress of requests for support, keeps all parties informed and takes action to minimise delays
- Ensures services and components meet agreed performance targets and service levels
- Uses appropriate systems, tools and documentation to maintain the hardware/software register
- Participates in system reviews to identify problems, solutions and needs fo! r upgrades
- Providing guidance and coordinating work of other staff providing technical support
- Documents all work using the required standards, methods and tools
- Provides guidance to own team on technical issues
Scope:
- To develop team synergy and project delivery responsibility
- To work effectively and build professional relationships in a larger group
- To be part of larger and complex region-wide projects
- To move into a Technical Portfolio lead role
- To Provide Out of Hours Support
Contacts:
- Staff and leaders in local area
- IT Support Analysts responsible for other locations
- Skills network members and leaders
- IT Support Group
- Region IT Leader Requirements
- Good knowledge of Windows Server 2003 and 2008 R2
- Good knowledge of IIS and .net
- Knowledge Microsoft SQL
- Knowledge of F5 load bala! ncing
- Knowledge of Kerberos Authentication
- Understand! ing of Citrix
Additionally any experience with the following products would be highly beneficial;
- Experience with Financial Applications including installing, monitoring and upgrades.
- Infor PM (Performance Management) application suite
- Infor Extensity
- Oracle JD Edwards
- RedSkyIT ProgressionAEC
- Monitoring Systems
Reward and Benefits:
We offer a competitive salary at all levels, and one of the best benefits package in our sector.
Core benefits include cover under the UK Healthcare Plan (private medical insurance), Life Assurance, Accident Insurance, and Income Protection (long term disability) cover. Core benefits are funded by us and made available to all permanent staff in order to support and safeguard your financial, physical and mental wellbeing. You will also have access to a grade-related Flexible Benefits Fund which you can choose to take as extra cash, or spend on ! a wide range of Choice Benefits to help you with your work/life balance.
In addition all permanent employees are eligible for the Global Profit Share scheme. Subject to scheme rules employees can receive two Profit Share payments per year, which are dependent on the firm’s financial performance.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Arup UK.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sat, 06 Jul 2013 21:43:34 GMT
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