Support Analyst / 1st & 2nd Line Support - epos, sql, LAN, WAN
Location: Milton Keynes England
Description: is at present recruited Support Analyst / 1st & 2nd Line Support - epos, sql, LAN, WAN right now, this job will be placed in England. Further informations about this job opportunity kindly read the description below. Support Analyst / 1st & 2nd Line Support - epos, sql, LAN, WAN, Citrix
An IT Support Specialist/ 1st & 2nd Line Support Analyst! is needed for one of the UK's leading Retail/ Hospitality businesses.
Skills required:
- Using call logging systems and working to Service level agreements
- Experience of supporting XP Desktops and Servers
- Network troubleshooting skills
- Experience of SQL Server
- MS Exchange and Active Directory user experience
- Experience of working with EPOS systems would also be beneficial.
You will take full call ownership from logging the support calls that come in to the helpdesk, to working with users to resolve IT issues and offer a fix where appropriate. You will have excellent interpersonal skills and be extremely! customer service focused. You will be experienced in dealing ! with users/ customers over the phone and logging their calls onto helpdesk systems. You will be experienced in dealing a variety of IT problems and ensuring that they are resolved to their customer's satisfaction within SLA. You will be experienced in both 1st and 2nd Line desktop support and used to dealing with external 3rd parties. The role also would include diverse project work including new implementations; root cause analysis and technology refresh projects. As your experience grows you will join the on call rota to provide escalated 'Out of Hours' support for any serious issues.
The client offers an excellent working environment with the opportunity to grow and develop your skills.
Excellent customer service/ communication skills are essential as you will be liaising with users of all levels as well as 3rd Party Suppliers. A background in Retail/ Hospitality businesses and experience of EPOS systems would also be an advantage. Big Red has this role! exclusively so please send me your CV as soon as possible!
Milton Keynes, Buckinghamshire, Bedfordshire, Northamptonshire
Up to £22,500 + £2500 on call + Benefits
Key words; support analyst, support engineer, technical support, technical analyst, 1st line support, first line support, 2nd line support, second line technical support, epos, it support analyst, desktop support, help desk support, SQL, citrix, LAN, WAN, Microsoft, Active Directory, Microsoft Exchange, Network, XP desktop,
Vacancy Summary
Job Type Permanent
Location Milton Keynes, Buckinghamshire, Bedfordshire, Northamptonshire
Start Date ASAP
Duration
Salary £20 - 25,000 + bens
Ref No: 215549-BRNSMK
Date Advertised 08 Jun 2013
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Recruiter info
Big Red Recruitment Midlands
01789 269 677 (T)
Niki Smith
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This job starts available on: Sun, 09 Jun 2013 02:24:53 GMT
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