HR Resolution Administrator - Daventry and MK
Location: England
Description: DHL is currently interviewing HR Resolution Administrator - Daventry and MK right now, this career will be placed in England. More details about this career opportunity kindly see the descriptions. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and pro! fessional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers â€" helping them deliver better results everyday.
Primary purpose of role
A fantastic opportunity has arisen for an HR Resolution Administrator in our Supply Chain Division to cover Milton Keynes and Daventry.
The successful candidate will be responsible for delivering an efficient and accurate HR administration service associated with the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed procedures, standards an! d time. The successful candidate will provide timely and relev! ant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
Key Accountabilities
Administer HR activities associated the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
Provide consistent HR advice, support and resolution to managers, employees and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
Ensure the correct queue management and escalation of queries or cases to the Resolution Managers
Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
Promote the culture where ! line managers are aware of and own issues within the business.
Support the development and implementation of the appropriate policies, and framework to address issues.
Skills / Experience
Essential
Building & Managing Partnerships
Engages stakeholders effectively, resolving issues and understanding drivers/needs.
Commitment to Excel
Self-motivated, well-organised, adaptable, and resilient.
Responds to challenging priorities with a sense of urgency and pace.
Ability to work well under pressure.
Ability to display initiative to resolve problems.
Demonstrate commitment to the DHL SC Values and behaviours and embedding them in the company culture.
Always look for ways to improve the service or experience given to customers,
Works creatively making decisions and thinking outside the box.
Customer Orientation
Able to make sound decisions based on a broad view of the situation within an HR environment.
! Able to take a holistic view of the customer journey.
Deals with co! nfidential or sensitive issues discreetly.
Confident, articulate and comfortable providing support.
Ability to listen, understand and interpret information.
Ability to establish rapport by modifying language and tone to fit listener.
Always approaches things from the customer’s perspective seeing potential problems & finding solutions.
Develops great customer relationships, is honest and fair always accessible and approachable.
Always tries and meet or exceed the customers’ expectations, stand by decisions and actions, commit to things that are delivered.
Cross Border Thinking
Ability to make sound and timely decisions based on analysis of the relevant information and deliver innovative solutions to problems.
A high level of numeracy and the ability to analyse and interpret data in a high volume environment.
Constructive Challenge
Be a team player with the ability to motivate and work alongside others and share best practice. !
Ability to constructively challenge the norm and encourages the generation of innovative ideas.
Business Acumen
Ability to plan, taking a pragmatic approach to meet required deadlines.
Ability to organise and prioritise work loads to meet service standards/deadlines.
Ability to contribute to the development of performance indicators and use them proactively to improve performance.
Quickly identifies problems and finds workable solutions.
Working towards CIPD or CPP qualification or relevant HR experience
Experience of delivering to customer service targets within a complex environment
Experience of working in HR team, ideally within a customer orientated commercial environment
An understanding of employment legislation, its application and best practice
A broad understanding of the HR employee lifecycle
Knowledge of DHL DC HR processes and procedures
An understanding of the role HR Customer Service Delivery plays and its i! nteractions with other HR functions across the employee life cycle
! Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
If you are interested in the above vacancy you should download the People Services Application Form from the following link and then apply online via Job Watch, attaching your CV and the completed Application Form.
https://experience.dhl.com/web/apps/hr/hrproject.nsf/0/56F648458235B5DB802578E60043E485?OpenDocument
Please apply for this role via JobWatch Online
Primary purpose of role
A fantastic opportunity has arisen for an HR Resolution Administrator in our Supply Chain Division to cover Milton Keynes and Daventry.
The successful candidate will be responsible for delivering an efficient and accurate HR administration service associated with the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed proce! dures, standards and time. The successful candidate will provide timely and relevant information and advice, when requested, to employees, managers and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
Key Accountabilities
Administer HR activities associated the management of all employee relations issues including in particular grievances, poor performance, absence and disciplinary action, across all business lines within agreed procedures, standards and timescales, complying with all statutory requirements.
Provide consistent HR advice, support and resolution to managers, employees and external parties, within agreed parameters in order to maximise customer efficiency, effectiveness and confidence.
Ensure the correct queue management and escalation of queries or cases to the Resolution Managers
Maintain team and customer relationships through advice, support and continuous improvement, pr! oviding a great experience first time, every time.
Promote the cult! ure where line managers are aware of and own issues within the business.
Support the development and implementation of the appropriate policies, and framework to address issues.
Skills / Experience
Essential
Building & Managing Partnerships
Engages stakeholders effectively, resolving issues and understanding drivers/needs.
Commitment to Excel
Self-motivated, well-organised, adaptable, and resilient.
Responds to challenging priorities with a sense of urgency and pace.
Ability to work well under pressure.
Ability to display initiative to resolve problems.
Demonstrate commitment to the DHL SC Values and behaviours and embedding them in the company culture.
Always look for ways to improve the service or experience given to customers,
Works creatively making decisions and thinking outside the box.
Customer Orientation
Able to make sound decisions based on a broad view of the situation within an HR environ! ment.
Able to take a holistic view of the customer journey.
Deals with confidential or sensitive issues discreetly.
Confident, articulate and comfortable providing support.
Ability to listen, understand and interpret information.
Ability to establish rapport by modifying language and tone to fit listener.
Always approaches things from the customer’s perspective seeing potential problems & finding solutions.
Develops great customer relationships, is honest and fair always accessible and approachable.
Always tries and meet or exceed the customers’ expectations, stand by decisions and actions, commit to things that are delivered.
Cross Border Thinking
Ability to make sound and timely decisions based on analysis of the relevant information and deliver innovative solutions to problems.
A high level of numeracy and the ability to analyse and interpret data in a high volume environment.
Constructive Challenge
Be a team player! with the ability to motivate and work alongside others and share best ! practice.
Ability to constructively challenge the norm and encourages the generation of innovative ideas.
Business Acumen
Ability to plan, taking a pragmatic approach to meet required deadlines.
Ability to organise and prioritise work loads to meet service standards/deadlines.
Ability to contribute to the development of performance indicators and use them proactively to improve performance.
Quickly identifies problems and finds workable solutions.
Working towards CIPD or CPP qualification or relevant HR experience
Experience of delivering to customer service targets within a complex environment
Experience of working in HR team, ideally within a customer orientated commercial environment
An understanding of employment legislation, its application and best practice
A broad understanding of the HR employee lifecycle
Knowledge of DHL DC HR processes and procedures
An understanding of the role HR Customer Service Delivery plays! and its interactions with other HR functions across the employee life cycle
Able to fully utilise standard Microsoft Office products and the application of Oracle, HR systems and workflow/case management
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to DHL.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Mon, 18 Mar 2013 11:26:04 GMT