Helpdesk Support
Location: London England
Description: AKQA, Inc. is looking of Helpdesk Support right now, this occupation will be placed in England. For complete informations about this occupation opportunity kindly see the descriptions. Purpose of role
As part of the IT Support team, the Helpdesk Support Analyst will provide face-to face and telephone desktop support to 400+ users in a demanding media environment ensuring that world class custome! r service is provided at all times.
Contributing to AKQA’s founding values: Innovation, Service, Quality and Thought; you will be excited about being part of our success. You will thrive when faced with new challenges and will constantly strive to improve the way things are done internally and for our clients.
Deliverables
Provide technical support and advice to all users so that operational problems and queries are diagnosed and resolved as quickly as possible.
Responds to delegated support requests in a timely and professional manner to the highest level of quality.
Makes a positive contribution to the team and receives positive feedback.
Strives to learn new skills and stays abreast of technical developments and successfully applies these to work practices.
Receives a consistently high level of internal client satisfaction.
Constantly strives to improve systems and processes within the depar! tment.
Participate in operational rota
Parti! cipate in deployment of new technologies via allocated projects to London and EMEA
locations.
Represent IT support at offsite events and functions â€" sometimes outside of business
hours.
Qualifications and experience
Prior experience of supporting users via telephone, by remote connectivity or at their desk.
Prior experience of using Helpdesk call logging software.
Ability and experience of building Windows images for deployment using Microsoft Deployment Toolkit (desirable but not essential)
Ability and experience of building Mac OSX images for Apple desktops and laptops (desirable but not essential)
Knowledge of AV systems (including video, audio mixers) and ability to provide recommendations for provements where needed
Knowledge of Dell/Lenovo workstations and laptops, Apple Macs, Apple OS’s and software
Knowledge of Microsoft Active Directory Management.
Abilit! y to resolve a high volume of tickets daily and the ability to multi-task and prioritise work effectively and without supervision is essential in order to be sucessful in this role
- .
If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to AKQA, Inc..
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Thu, 14 Mar 2013 14:48:28 GMT