Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
$ads={1}
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.What you’ll be doing:
We are looking for an additional Helpdesk Agent to join our fast-paced, friendly and knowledgeable team. As one of the Helpdesk Agent’s, you will be taking inbound calls from our varied customer base, offering advice and support on our various services.
Our large customer base you will be helping will include, large and small sizes developers, independent Builders, Architects as well as residents and homeowners engaged in home improvement and / or renovation work.
Being the Helpdesk Agent in this role will see you advising customers on how to apply for new water and sewerage connections, as well as application for sewer adoptions. You will be also advising on what Thames Water will require for Water Regulations inspections and offering general knowledge of our clean and waste pipe network, advising customers how to protect our assets whilst they carry out their work near them.
What you should bring to the role:
- The ability to be comfortable in a fast-paced environment – you’ll take anywhere between 30-40 calls a day!
- Attention to detail and the ability to work accurately under pressure
- Computer literate, able to competently use MS office tools and learn inhouse systems
- The ability to absorb knowledge and pick up new skills quickly
- Strong communication skills with a good telephone manner
- Previous call centre/inbound call-taking experience advantageous but not essential
- An efficient typing speed
What’s in it for you?
This is a permanent position, offering up to £22,400 per annum for the right experience and suitability. The office hours will be Monday to Friday 8am to 4pm or 9am to 5pm.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.
