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Job brief
We are seeking a hands-on, proactive Head of Operations (Collections) who is enthusiastic about making a difference in an ever-growing organization and is always hungry for growth! Responsibilities
Operation:
Oversee and lead overall operations to ensure the monthly collection targets are met.
Implement effective Standard Operating Procedures on outsourced, as well as in-house collection processes according to operational requirements and direction.
Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies in order to reach the Company's monthly target and ensure continuous improvement of the recovery rate.
Work closely with other teams and regional and country offices to learn best practices and support stronger integration of risk management.
Use historical data to forecast future collections and set budgets.
Maintaining a working knowledge of their industry including challenges and opportunities in the sector.
Always aim to meet each client's requirements and exceed expectations.
Ensure 100% compliance with relevant regulations.
Handle complaints effectively in order to maintain good relationships with all stakeholders.
Ensure that cost is kept at a minimum while enhancing revenue.
Source and build relationships with other stakeholders and potential business partners.
Perform other ad-hoc tasks given by the Management.
Must have:
Align the right people to perform the right duties and keep them motivated and engaged.
Delegate tasks and always support and encourage the team to continuously develop themselves.
Have great problem-solving skills and aim for excellence.
Ideas on improvements and thinking out-of-the-box innovations.
Setting the right example and driving force behind changes. Requirements
Bachelor's degree in business/law or related fields from a reputable institution.
7-10 years of relevant Collections experience as Head of Operations or similar role, preferably within the financial industry, Asset Management, or Collection Agency.
Superior knowledge of industry regulations and operational guidelines, as well as solid knowledge of business functions and data analytics.
Familiar with Collections reporting (with experience analyzing and presenting findings) and reports back to the business as well as tracking and disseminating key data.
Have a proven track record of managing a successful team of more than 100 members and have excellent organizational and leadership qualities.
Curious, hungry and committed to bringing innovation and continuous improvement.
A strategic thinker with Can do attitude.
Excellent communication skills, ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
Detail-oriented and take pride in your execution capabilities.
Good command of both Thai and English, both written & spoken (preferable).
"Please note, only shortlisted candidates will be contacted for further steps."
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