Field Operations Install Team Lead
R0032940
Services & Solutions – Dublin
Permanent
Reporting to: Head of Field Operations
Bord Gáis Energy generates, sells and trades energy for use in the Republic of Ireland. We’ve been in operation since 1976 and today we supply over 750,000 customers with energy in Ireland. In 2014 we became part of Centrica plc. We are a progressive company with a reputation for experience and expertise in the energy market, and are committed to ensuring that all of our activity is aimed at benefiting and serving our customers.
As Field Operations Install Team Lead, you’ll own the delivery of end-to-end field operations for a defined patch of direct and contract plumbing and heating engineers delivering a range of installation products including gas and oil boiler installations, central heating upgrades, heat pump installation, and all new customer-based installation and upgrade products in development.
You’ll be responsible for the scheduling, organisation of work, materials, and ongoing quality and safety oversight of a team of plumbing and heating engineers with defined delivery, quality, and safety metrics.
You’ll work with management and a back-office admin team to organise work schedules and deal with customer complaints for all plumbing and installation work undertaken. You’ll also contribute to the development and implementation of new product opportunities, and co-ordinate the expansion of service and solution products for field operations.
About the Role
- Accountable for the in-field organisation of the plumbing and heating engineers and the environment, health and safety aspects of the services and solutions business
- Overall ownership of the quality and delivery of all plumbing and heating installations for field operations
- Ensuring that all plumbing and installation work is delivered in line with quality, safety, and brand guidelines
- Ensuring that key safety, quality, and customer complaints information is fully utilised to ensure that operational KPIs are achieved, and that customer satisfaction is optimised
- Ensuring that the team of plumbing and heating engineers are delivering in line with agreed annual targets
- Liaise closely with the Bord Gáis Energy Health & Safety team to ensure installation activities and safety procedures are in line with company policy and objectives
- Liaison with 3rd party suppliers, e.g., boiler manufacturers, to ensure that best in class products are utilised as part of the installation offer to customers
- Continuous professional and industry learning required including industry changes with specific reference to RGII, RECI, CRU and new sustainable products that enter the marketplace
- Input to and delivery of training for internal and external partners
- Other duties may be assigned from time to time
About You
- Experience in leading a field operations technical teams for the heating industry
- Experience in customer focused service delivery business
- Expert knowledge of plumbing, gas/oil, and renewables industry, with the required technical qualifications and regulatory affiliations/registrations
- Strong technical, reporting, and analytical skills
- Proven team player and team leader with ability to work on own initiative
- Strong background in training and mentoring
- Plumbing Trade Qualification for minimum of 5 years
- RGII Registration
- Good problem-solving skills
- Ability to communicate and collaborate with range of internal and external stakeholders
Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our policies and everyday practices. We encourage everyone to take part in our active employee networks, including the Women's network, Neurodiversity network, REACH (Race, Ethnicity and Cultural Heritage) network, and BRÓD, our LGBTQ+ network. We're proud of the work our networks and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we work in and the customers we serve, so we welcome applications from people of all backgrounds and perspectives.
Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that supports our communities, our planet – and each other. The prevention of family homelessness in Ireland is an area where we believe we can make a real difference and through our partnership with Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days' volunteering leave to participate in initiatives or events supporting Focus Ireland.
Our Values
care | delivery | collaboration | agility | courage
The closing date for applications is 31 May 2023.
Job Types: Full-time, Permanent
Salary: €48,455.67-€65,056.03 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: On the road
Reference ID: R0032940
