At H&M we are on an exciting journey to become the leading destination for style, creativity & culture, empowering leaders and engaging teams. Customers and colleagues are the core of our business, in line with our transformation, we want to achieve clear ownership, fuel our salesmanship and innovative minds, enabling agility to build on our passion for customers and colleagues throughout the organization.
Working at the heart of a fast-paced fashion business, you are responsible for the cash office and shop floor administration. You train, inform and support the store team to ensure they are knowledgeable and competent in store stock, cash, banking and administration procedures. Meeting the expectations of customers and colleagues at all times, as well as following H&M procedures and standards, are a given for you.
Key responsibilities:
Administration
- You ensure the store adheres to the company accounting, payroll and cash handling policies and procedures to comply with legislation and prevent losses
- Complete all cash handling, accounting and personnel requirements in a secure, accurate and timely manner.
- Pro-actively prevent administration mistakes and cash losses and follow up daily on the status.
- Complete the required reports and data entry.
- Communicate with the relevant function in the business (e.g. Accounting, Payroll department, IT, Controlling, Security).
- Report any mistakes, losses or improper practices and follow up in the correct manner.
- Train and educate the staff and management teams o administration procedure.
- Communicate all accounting and cash handling routines and policies within the store.
- Keep the team up to date with relevant news and changes.
Selling
- You support the sales in store by encouraging efficiency through best practise.
- Ensure that all technical equipment (tills, scanners, back office equipment) are in working order and any faults are reported and followed up.
- Prepare the cash points daily with correct floats, stationary and perform required cash lifts. Ensuring the end of day routines are supported.
- Help all staff to be knowledgeable in the cash point procedures and best practices to provide the best customer service and prevent administration or cash losses.
- Prevent stock loss by verifying reduction and garment transfer routines to ensure correct bookings.
- Along with the management team keep a tidy and organised back of house, following safety and security requirements.
- Ensure the correct key handling procedures are adhered to by all staff and management.
Being part of this journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.
Besides your personality we see that:
- Adequate experience in handling retail cash routines, basic accounting and banking routines.
- Eye for detail and a keen sense in analyzing figures, review processes and spotting opportunities.
- Structured, organized and able to work under pressure with agility.
- Brave individual and is capable to give constructive feedback to team member when needed.
- Effective and charismatic communicator that can communicate in a convincing and inspiring way.
- Motivated individual who is not afraid to take initiative and make decision under minimal guidance.
