JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Te Senior Workplace ambassador strengthens the sense of community at the client's offices, by helping the workplace team facilitate togetherness, making operating in the client's office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.
Byedance is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities
This role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.
Key activities required to assist with include:
Client/Stakeholder SupportProvide superior customer service to meet on-site client’s expectations
Procurement & Vendor SupportAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Finance SupportAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Health & SafetyConduct regular audits to ensure safety procedures are being complied with
Assist in carrying out safety procedures when needed
Site Operations tasking (% allocation depends on site)Loading Dock Coordination (if applicable)
Coordination of Loading Dock bookings
Overseeing all incoming deliveries.
Observe unloading of trucks for proper handling and distribution of freight.
Recording delivery information on incoming shipments for each specific vendor. Conference Rooms Coordination
Coordinate booking of the conference rooms
Prepare Conference room areas for meetings.
Organize any specific requirements from the clients regarding meetings
Coordinate DCI or customer meals as directed Consumables Order
Preform the weekly consumables order
Receipt all consumables delivered and store as required.
Forward receipts to FM team for records.
Ensure adequate consumables available for clientsGeneral Site Cleanliness
Perform inspections on the cleaning onsite
Give direction to the onsite cleaning staff, ensuring Data Halls and service corridors are kept tidy.
Organize any special clean requirementsEscorting Clients/Contractors
Escort clients in areas only persons with Level 1 Security Access can reach.
Assist in maintaining client access requirements.
Risk ManagementAssist in the property risk management program
Participate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Achieve Key Performance Indicators and Service Level Agreement targets
Other tasks consistent with the role
Sound like you? To apply you need to be:
Ideal Experience
You should be a graduate in any discipline and have two to three years’ experience in facilities management or the hospitality industry. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
Critical Competencies for Success
Firm First MindsetAble to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship ManagementDemonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
Able to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Has a customer-oriented attitude
Organizational SkillsProven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritize and manage tasks in an efficient and timely manner
Other Personal Characteristics
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Able to work independently
Self-motivated; confident & energetic
Flexible – able to adapt to rapidly changing situations
Goal-oriented – able to focus on meeting all performance targets
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Exhibits honesty & trustworthiness
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
