Job Title: Medical Receptionist
Type: Full-time
Salary: N60,000 (Negotiable)
Qualification: BSc.
Resumption: Immediately
Experience: Minimum of 2 years work experience
Location: Lagos State
We are seeking a compassionate and efficient Receptionist to join our team. The Receptionist will play a crucial role in creating a positive and welcoming environment for patients, visitors, and staff. This position requires excellent communication skills, strong organizational abilities, and the ability to handle sensitive and confidential information with discretion.
Responsibilities:
- Greet patients and visitors in a warm and friendly manner, providing directions, information, and assistance as needed.
- Register patients by verifying their personal and insurance information, ensuring accuracy and completeness of data.
- Schedule appointments for patients and visitors and dispatch results when required.
- Provide necessary forms and paperwork to patients, explaining the purpose and assisting with completion as required.
- Answer incoming calls promptly and professionally, transferring them to the appropriate departments or individuals.
- Take accurate messages and relay them promptly to the intended recipients, ensuring effective communication.
- Respond to general inquiries about our services, visiting hours, and policies, providing accurate and helpful information.
- Handle calls related to patient inquiries, appointments, and medical records with sensitivity and confidentiality.
- Perform various administrative tasks, including maintaining patient records, updating databases, and filing documents.
- Assist with HMO verification and billing processes, ensuring compliance with relevant regulations and procedures.
- Collaborate with other staff members to ensure the smooth flow of patients and visitors throughout the facility.
- Maintain the cleanliness and organization of the reception area, ensuring a comfortable and welcoming environment.
- Assist with emergency situations, following established protocols and providing support as directed.
Qualifications and Requirements:
- A B.Sc. degree in a relevant science field is preferred
- Proven experience as a receptionist, preferably in a healthcare setting.
- Excellent interpersonal and communication skills, with the ability to interact effectively with patients, visitors, and healthcare professionals.
- Strong organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.
- Proficient computer skills, including experience with electronic health record (EHR) systems and appointment scheduling software.
- Empathy, compassion, and the ability to handle sensitive and emotional situations with professionalism and confidentiality.
- Ability to remain calm and composed in stressful situations, demonstrating resilience and problem-solving skills.
Job Type: Full-time
Salary: ₦60,000.00 per month
Application Question(s):
- Kindly state your precise location in Lagos
Experience:
- Receptionist: 2 years (Required)
