At Jointly, we want to improve People's Wellbeing, helping them to find best caring solutions for themselves and their families, offering an E2E approach to provide time, care and services, in a trustworthy and convenient way through our Platform.
In order to achieve this ambitious goal we need to evolve our standing as a Tech & Digital Company. We believe our Internal Operational Backbone is as crucial as our tech products.
We are looking for an IT Helpdesk & Service Intern, who will take a key responsibility in supporting our internal operational backbone to ensure processes are smooth and flawless.
You will join an evolving group and work in a cross-functional way within the Tech and IT teams.
If you join us, you will:
- Be responsible for preparing onboarding and offboarding of IT assets, coordinating with the HR Team and Team Managers
- Handle IT Helpdesk L1 activities onsite ensuring responsiveness: IMAC (Installation, Moving, Adding, Changing) SW & HW, Printer configuration, Networking issues, Smartphones Management and Third Party Tools Support
- Support the IT team and engage dedicated external IT Partners to handle complex issues
- Ensure proper Asset Management - through assigning and constantly tracking of the assets on our ITSM System, in accordance with our ISO 27001 requirements
- Oversee the proper application of cybersecurity best practices onsite, in compliance with the guidelines defined by ISO 27001
- Make a difference in a project which ultimately aims at improving People Wellbeing, both through Technology and Human Care
- Good proficiency with macOS, Android, Google and Microsoft services. We are open to experiment with different and newer technologies in the future if there is clear rationale and capability
- An open mind to actively seek new perspectives and ways of doing things: we expect that you have passion for solving technical problems and enjoy experimenting and proposing new ways to improve existing processes
- A friendly approach and a passion for supporting colleagues
- Paid internship starting from July 2023 - full time
- Continuous and Customized Learning Path: Tailored training and path (e.g. O’Reilly)
- Employee Benefits Plan: Access to our Welfare Platform; Wellbeing and Mental Health Program; Perks and Discounts; Lunch tickets for every working day
- Primary location: Milano
3 interviews with HR Business Partner, IT Governance & Support Specialist, CTO. The order and number of interviews may vary according to business needings.
Questa offerta è rivolta a candidati di entrambi i sessi (L.903/77 e DLgs n. 98/2006, art 27).
