DEPUTY GENERAL MANAGER
Department: Operations
Reports to: General Manager
Position Summary
Co-ordinate and manage the day-to-day operations of the Hotel to include Front of House, Accommodation, Spa, Maintenance, Golf, Culinary and Food & Beverage Departments; Restaurant, Bar, Banquets and In-Room Dining. Responsible for the maintenance of high standards, quality, service and merchandising to maximise profits. This person must create an exceptional climate of professional & personable service that ensures the long-term satisfaction of team members, guests and owners.
Responsibilities and Duties
1. Co-ordinate and manage the day-to-day operations of the hotel.
2. Attend and participate in all Management Team meetings.
3. Monitor and review the daily revenue report, the daily payroll report and the monthly profit and loss statement, analyse results and take action when necessary.
4. Prepare timely and accurate forecast projections with the General Manager and Management Accountant.
5. Conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
6. Meet on a regular basis with all Managers, Supervisors and non-management employees.
7. Monitor all standards in the hotel to ensure they are in place and enforced.
8. Train, coach and develop operational supervisors and managers.
9. Create an environment which promotes morale and encourages the team to have pride in their day to day duties.
10. Conduct performance reviews of all Managers and guide Managers and Supervisors in conducting their performance reviews.
11. Aid in the development of existing personnel and assist in the recruitment of new employees.
12. Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
13. Control expenses through actively participating in all areas of the hotel operation.
14. Review and sign all purchase requests, orders and checks to ensure adherence to standards.
15. Ensure facility is well maintained from both housekeeping and maintenance standpoints.
16. Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
17. Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite, conduct themselves in a professional manner and follow service standards.
18. Assume authority of General Manager in his/her absence.
19. Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
20. Maintain a solid working relationship with the Hotel Group Operations Manager and participate in Owner’s meetings.
21. Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel.
22. Meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs promptly and efficiently.
23. Promote an exceptional level of customer service by always leading by example.
24. Oversee preventive maintenance programs.
25. Perform other tasks or projects as assigned by the General Manager.
Minimum Requirements
- Hospitality Management Degree beneficial.
- Minimum of 3 years’ experience as Operations Manager or Deputy General Manager.
- Experience in managing and leading teams.
- Ability to handle any pressure situations that may arise.
- Skilled in Microsoft Office with particular emphasis on Excel.
- Proficient in the use of systems such as Hotsoft.
- Strong business acumen and commercial awareness to qualify potential opportunities and increase profitability of the hotel.
- Self-motivated and hard working.
- Proven financial ability.
- Previous experience in the Irish market and International market would be a distinct advantage.
- Proven ability to motivate and develop a positive work culture.
- Must be able to multi task and be very detail orientated.
Job Type: Full-time
Benefits:
- Company events
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
In line with Government guidelines
Language:
- English (preferred)
Work Location: In person
