Contract Administrator
Location: Middlesbrough England
Description: Working Links is at present recruited Contract Administrator right now, this job will be placed in England. More complete informations about this job opportunity please read the description below.
- Customer Contact Centre
To provide a friendly, engaging, multi channel service that supports contract delivery and engages existing and potential cu! stomers to make best use of our services.
PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS
Operate within established CCC procedures to deliver objectives in accordance with service level agreements (SLAs) and expected quality standards.
Following the customer journey process to ensure appropriate contact is made with customers.
Provide general assistance to existing customers so they receive agreed support.
Maintain customer records in accordance with data protection requirements so that customer information is safeguarded and the customer journey is accurately recorded.
Resolve enquiries from customers, operations, funding bodies or other organisations, ensuring their queries are answered or they are referred to the person they need.
Perform any other administrative duties as required, working flexibly in response to changing operational demands to support customer focused service delivery.
KNOWLEDGE AND! EXPERIENCE
A good standard of basic education.
Experience of providing (or a capability to provide) exceptional customer service, including dealing with vulnerable or challenging people in an engaging way.
Experience of general office administrative duties.
Experience in the use of Microsoft office packages and databases and other relevant software packages.
Closing date: 26 September 2013
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Working Links.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Fri, 20 Sep 2013 11:23:02 GMT