Phone Based Customer Service Consultant - Northampton
Location: Northampton England
Description: Nationwide Building Society is hiring Phone Based Customer Service Consultant - Northampton right now, this position will be placed in England. More details about this position opportunity kindly read the description below. Introduction
Location - Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW
Opening Hours - Th! e current hours for this role are Monday - Friday 8am - 10pm and Saturday 8am - 8pm, your hours will be rota'd between these times but are subject to change. 35 hours per week.
Basic Salary 15,000 plus excellent benefits, such as a quarterly incentive scheme (realistic earnings for meeting objectives would be approx 619 per quarter)
A more challenging role
Talking to our customers on the telephone, you'll provide an exceptional level of service as you help them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome, and the needs of our customers have been fully met. Whether you're supplying them with account information or processing an overdraft request, you'll need to think about which of our other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague. It's a challenging but supportive environment and we can offer you all t! he training you'll need to succeed.
A more talented p! erson
Each customer is an individual and the way you communicate with them directly affects how they think and feel about us. You'll need the ability to listen, empathise and inspire confidence as you provide advice and identify how else they could benefit from our award-winning portfolio of products and services. Good PC skills are essential along with a commitment to bringing "On Your Side" to life.
An employer you're proud of
Our mutual status means we're here to benefit customers, not shareholders. Our commitment to customers, not shareholders, has always been what sets us apart from our competitors. And now, more than ever, our reputation for being open, honest and trustworthy is helping us go from strength to strength. In fact, it's made us the world's biggest building society as well as a major local employer. Underpinning it all is a commercial operation that never stands still. We're always thinking ahead, aiming higher and sharpening our! competitive edge. That's why we invest in people who are not only proud of what we stand for, but who also have the talent and drive to boost our performance still further.
The rewards you deserve
If you put a lot in, it's only fair you should get a lot out. Help us continue to offer customers the best possible experience, and we'll give you all the support, recognition and rewards you deserve. As well as a great working environment and plenty of scope for development and growth, you can expect a generous package that includes pension, life assurance, healthcare and bonus scheme.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Nationwide Building Society.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Mon, 12 Aug 2013 08:31:49 GMT
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