Service Advisor - Lincoln Å KODA
Location: England
Description: Volkswagen Group is at present looking to employ Service Advisor - Lincoln Å KODA right now, this occupation will be placed in England. For complete informations about this occupation opportunity kindly read the description below. Job Description
This exciting opportunity exists within our Lincoln Å KODA Dealership
**Please note: All candidates must follow the on-line application process**
At ŠKODA we don’t just make cars, we manufacture happy drivers!
Job Purpose: To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
Planning the optimum utilisation of workshop capacity in co-operation with the Aftersales Manager and Workshop Controller
To carry out recall procedures in line with Manufacturer’s guidelines
As a Service Advisor, your Key Objectives will be:
To ensure the departments presentation is maintained to the highest standard in line with company / manufacturers policies
To ensure the highest degree of efficiency and understanding of customer requirements and to deal with any customer complaints courteously, promptly and sympathetically
To provide customer estimates according to company policy on schedules, times and pricing
Where necessary, invite the customer to talk about a vehicles problem directly with the technician, therefore aiding first time fix and improving customer satisfaction
Wherever necessary, instigate road tests with technician, ensure the customer is informed on the progress of their vehicle whenever appropriate and advise the customer of all work carried out
**Strictly No Agencies**
Skills and Experience Required
Must have Service Advisor Experience with a Motor Dealership
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Volkswagen Group.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Thu, 19 Jul 2012 15:01:47 GMT