Passionate about the online retail industry and how shopping online impacts it?
Interested in working with Fortune 500 companies and help them improve their products?
Interested in what the next performance football, long-lasting mascara or organic snack will be before the entire world knows?
Want to help those who produce and design those products?
Then your place is with us!
We are Revuze, a high growth startup. In Revuze we are revolutionizing the way in which market research is being conducted by collecting millions of consumer reviews from the top e-tailers and turning them into actionable insights at a click. The most world-renowned brands in the electronics, cosmetics, apparel, hygiene and food industry, are currently using Revuze to improve their competitive positioning and product development/innovation road map.
We are looking for a Customer Success Manager with a proven track record of success in SaaS customer-facing work, and with a unique passion for people and data! You must be a self-starter, ambitious, creative, highly intelligent, focused, and well-organized individual, who wants to join a growing startup and grow with it.
As a Customer Success Manager at Revuze, you will establish and maintain relationships and long-term sustainable growth with our global Fortune 500 clients.
Our customers are all about their industry's data, and that makes our ideal candidate someone who can understand the customer needs, dive into the data, and bring these needs in a form of value. You will manage a portfolio of customers, drive adoption of our products, and align account activities with the customer's business case and strategy. Utilizing your strategic vision, you will understand how our product offerings can grow the customer's business, monitor adoption and utilization trends, and provide recommendations. The success of this role means higher customer happiness, retention and expansion of Revuze’s business.
Job Summary & Responsibilities
● Actively serve a portfolio of assigned accounts – from the Kickoff stage all the way to renewal and up/cross sells
● Understand the customers' business objectives and reasons for purchase and leverage our platform to achieve them
● Help our customers to define and meet their business objectives and KPIs
● Responsible to increase the platform's engagement among the users, monitor their usage and respond accordingly
● Provide constant value by delivering relevant business-related insights
● Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
● Monitor ongoing usage trends and react accordingly
● Solve ad-hoc customer issues as needed
● Provide continuous customer feedback to Revuze's Product team
● Stay on top of current on industry trends
● Lead client onboarding and training processes
● Serves as the voice of the customer, to provide feedback and insights via high touch relationships into core product and marketing processes.
● Implement Customer Success plans for assigned accounts
About Revuze
Revuze is a cutting-edge technology company that specializes in providing brands with insightful answers to their strategic business questions in real time.
Our AI-based solution is supported by SAP and Nielsen and automatically processes billions of verified buyers' insights from multiple ecommerce sources, regions, and languages.
We empower brands to navigate the rapidly changing landscape of their categories, using real-time data analysis to make daily data-driven decisions.
Job Type: Full-time
Ability to commute/relocate:
- Natanya, מחוז המרכז: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Success (Preferred)
