Customer Care Specialists
Function: On Trade
Location: Edinburgh based (the Gyle) – a mix of office & home working
Salary: £24,000 - £27,000 base depending on experience, plus full benefits listed below.
$ads={1}
Contract: Multiple Permanent Positions
Closing Date: 12th of July 2023. Please note, we may close vacancies early where we receive significant numbers of applications.
As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.
There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for Specialists to join our Customer Care Team!
The Role
We have got exciting opportunities to join the Customer Care Team as Customer Care Specialists at HEINEKEN, helping us become Britain’s best-connected Brewer!
This role is fast paced, and solution driven, focussing on excellent customer service and delivering a first in class customer experience.
You’ll have a lot going on as you work directly with our customers ensuring end to end service and delivery management. These are roles that will require a lot of attention to detail, Live chat experience is essential and big picture thinking along with collaboration as you work with key stakeholders to provide an exceptional level of service.
So what will you be doing? Here’s some of the key accountabilities.
- Taking queries via calls and live chat and seeing them through to resolution.
- Helping out our front-line sales team by assisting with queries and freeing up their time.
- Connecting multiple stakeholders to resolve any issues and ensure exceptional customer service
- Liaising with exertional contacts such as delivery depots and some suppliers
What can you expect from working in our Customer Care?
The great thing about the Customer Care Centre is just how connected it is to the wider business. You’ll not only speak with our customers daily, but you’ll also help our Sales Colleagues and interact with other colleagues around the UK!
We think it’s a great place to work…but don’t just take our word for it! Here’s what some of the Customer Care team had to say:
“A fast pace and ever-changing environment, there are lots of opportunities to develop your skills, meet some amazing people and of course be a part of an exciting company. We work hard to provide the best service for our customers, but we also love nurturing our people and talent. We do work hard but we have a lot of fun along the way!”
The Candidate
We’re looking for self-starters who learn quickly and enjoy problem solving.
If you have.
- Customer Service or contact centre experience.
- Live Chat Experience
- A positive attitude
- A passion for problem solving.
Then this could be the role for you!
Behaviours are everything – positive, collaborative and accountable – we work hard as a team in Customer Care, there will be many internal and external stakeholders so excellent written and verbal communication skills are essential to be successful in role. This is a customer focussed role, requiring great listening skills and the ability to react and steer conversations towards a positive outcome, creating solutions in a sometimes-high pressure environment.
Our Ways of Working
Heineken’s Global Purpose is to “brew the Joy of True Togetherness to inspire a better world” and to fulfil this we believe in working closely with each other and collaborating f2f when we can. To enable this, we ask colleagues to be in the office Tuesdays, Wednesdays and Thursdays.
Our Benefits
In addition to your base salary, you’ll also receive:
- Annual bonus
- Company funded Private Medical Healthcare
- Double matched pension contributions (up to 10%)
- 35 days holiday (with the opportunity to buy/sell)
- A monthly case of our delicious ciders and beers!
- Exciting opportunities to develop your career
You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk.
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
Who We Are
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
Apply today to discover Your Future, Untapped.
