Customer Service Officer - RBS - Salisbury - Full Time Hours - Permanent
Location: Southampton England
Description: Royal Bank of Scotland Group is currently interviewing Customer Service Officer - RBS - Salisbury - Full Time Hours - Permanent right now, this job will be placed in England. More complete informations about this job opportunity kindly read the description below. As a Customer Service Officer, you’ll put customers at the centre of your day, m! aking sure they’re welcomed into the branch, receive a helpful service and leave feeling that they’re really cared for.
You’ll help our customers with a range of banking services â€" like paying in cheques, withdrawing cash and paying bills. We’ll make sure you’re fully trained on everything we have to offer, so you’ll be able to help customers find the products or services that are right for them and can explain their various features and benefits. And by getting to the heart of what each customer needs, you’ll be able to introduce them to your specialist colleagues and make sure they get the advice that’s right for them. As we manage our branch network and opening hours to meet the needs of our customers, you’ll need to be flexible with your working hours, which may include Saturday working .
Requirements
Building relationships, giving straightforward help and going above and beyond our customer’s expectations are all essenti! al parts of a great service. As a Customer Service Officer, yo! u’ll be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail that’s so important in this role.
Key responsibilities:
Being the first point of contact for customers coming into the bank putting them at the heart of everything you do
Providing assistance to customers with cash transactions e.g. paying in cheques, withdrawing cash and helping them pay their bills.
Reviewing customer accounts to ensure we identify opportunities to promote the best products & services to meet their needs
Working towards and achieving stretching personal and team objectives
Identifying how we can best help customers
This job may be for you if you enjoy:
Talking to and helping customers face to face
Taking personal responsibility for specific tasks and queries
Helping customers find out more about, and get the very best out of, our banki! ng products and services e.g. how to use online banking
Meeting and exceeding stretching personal and team objectives
Seeing the impact of your contribution on branch objectives
Learning about new products and processes
Having clearly defined procedures and rules to follow
This job may not be for you if you:
Don’t enjoy working on tasks that involve other people
Prefer to work at your own pace rather than working to targets set by others
Struggle to maintain a helpful attitude throughout the day
Aren’t comfortable with basic arithmetic
Don’t like keeping up with ongoing changes to the way you do things or what you need to know in order to do your job
Don’t like having to wear a uniform
Our goal is simple: to become the UK’s most Helpful and Sustainable bank. It’s all about putting the customer at the heart of everything we do, making their lives e! asier and taking the stress out of banking. We’re in a position to he! lp our customers with everything that’s important to them â€" from day to day money matters to buying their homes, protecting their families or building their future. And by getting this right, we’re well on track to rebuilding the future of RBS too.
All of this starts with having the right people on our team. People who share our belief that the customer comes first, are driven to go above and beyond what’s expected and who let their enthusiasm shine through every day. People who are always professional in their work, but can engage with customers and talk to them like the individuals that they are. We want our customers to be confident that they’re making the right choices for themselves and their money, so to do this, we need to offer simple, straightforward help and advice. And by working as a team and making sure we’re getting all of this right, we’ll rebuild RBS into an organisation that everyone can be proud of â€" where service is everything.
Your Reward
Upon joining the team you will receive an attractive reward package of between £16,079 and £18,375 pa. (pro rata for hours worked)
You will also have the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business.
Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)
The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector, which means you can take it all as salary, use it to contribute to your pension or select from a great range of benefits.
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This extensive range of benefits include! s discount vouchers for popular high street stores, discounted protecti! on products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.
Hours
Full Time Hours Permanent Contract
Retail Working Hours: Monday - Sunday 08:00 20:00
S ome weekend work may be required
Your actual working hours will be discussed at interview
We have an extensive induction training programme to ensure you are able to meet the full requirements of the role. The induction training is run over a 2 week period and includes a number of workshops. The workshops are full time and we require all attendees to attend all the workshops over this 2 week period.
Selection Process
Step 1 â€" Online Application
Gathering your personal details, for example work history
Questions relating to RBS minimum requirements for the role
Completion of a Work Style Assessment
Step 2 â€" Telephone Interview
Step 3 â€" Face to Face Interview including Practical Activity
Questions relating to the capabilities required for the job including a Practical Job Related Activity
This is also a great opportunity for you to ask any questions
Screening Process
We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks:
Credit Check
Verification of previous 2 years activity
If you are invited to an interview you will need to provide the following documents:
Proof of right to work within the UK- either a valid EU Passport OR a full Birth Certificate AND proof of National Insurance number, OR a valid Passport stamped with a UK work permit visa that confirms current right to work within UK.
Current uti! lity bill or bank statement with your name and address on it and dated ! within the last 3 months (council tax bills can be within 6 months)
You will also need to provide documents to verify your activity over the past 2 years. These could include:
Current payslip dated within the last 3 months, or a P45 or P60 if dated within the last 3 months
If you have less than 2 years work experience because you have recently left education please provide documentation regarding academic qualifications obtained within this period
If your circumstances are not covered by the above, the documentation required will be discussed at interview
We are creating a new standalone challenger bank in the UK, supported by its own technology platform with the potential to be floated on the stock market. The business is made up of the RBS Branches in England & Wales, NatWest Scotland. It's a strong full service personal, private, SME and Corporate bank, large enough to stand alone in its own right, and well positioned for the ! future. It's often referred to publicly as 'Rainbow'.
This role is within the RBS England & Wales NatWest Scotland business and will become part of the new standalone bank which is expected to divest from RBS Group in 2015.
Our vision is to launch this new challenger bank in 2015. It will be a service-led bank, designed around customers, with branches at its core:
A bank that does things differently from the big high street banks.
A bank that is designed around providing great customer service and playing an active role in local communities.
A bank all our employees and our customers can be all be proud of.
The business is going through an intense and exciting period of change, offering you a tremendous opportunity to join us to help build the bank and shape its future.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Royal Bank of Scotland Group.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 01 Aug 2013 09:45:05 GMT
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