Customer Service Executive
Location: Southampton England
Description: British American Tobacco: ZA is at present looking to employ Customer Service Executive right now, this vacancy will be placed in England. Further informations about this vacancy opportunity kindly read the description below. The Customer Service Executive within the Easter Europe Middle East and Africa (EEMEA) Supply Chain is responsible for managing the customer relationship on an operat! ional basis, understanding customer requirements and market plans. They will also be responsible for providing an effective and efficient export logistics service, for all commodities, to meet customer and regulatory requirements at optimal cost. The Customer Service Executive is responsible for the demand validation and the delivery of products (finished goods, semi finished goods and wrapping materials) to customers based on optimum cost and timing.The Customer Service Executive works in close relationship with Plan, Move, New Product Introduction, Finance, Procurement, Strategic Account Managers, Factories, 3 rd Party Suppliers, Shipping Lines and Cross Regional Service Centres to ensure that the customer requirements are met.
ACCOUNTABILITIES
Customer relationship, provide an effective and efficient customer service that interprets and satisfies all customer requirements through interface with all functions (Supply Chain, Finance, Factories etc), suppo! rting SLA negotiations and implementations, drive short term i! mprovements with the customers on operational processes.
Forecast management for the selected customers, validation of monthly S&OP figures from the customers, challenging the customer in case of deviations, understanding the strategy behind the forecast figures, build a close relationship with the customers as well as the Strategic Account Managers and Area Service team, ensure NPI projects are forecasted correctly
Participate in the Weekly Control Cycle to drive issue resolution
Monitoring customer complaints & proactively drive issue resolution.
Customer packs reviewed and accurately maintained
Raising purchase orders on factories and 3 rd party suppliers for all products being managed by EEMEA Supply Chain Service Centre.
Order management for the selected customers, validation of order vs forecast, order entry including uploading in Symphony+, spot order and order modification management and maintenance of order trac! king logs.
Orders aligned with the production and shipment plan with orders maintained correctly across all instances of SAP.
Track orders with factories to ensure compliance with regard to inspections/import license & target dispatch in line with customer expectation.
Ensure that only approved service providers are used and monitor shipment plans to ensure the timely movement of commodities to customers’ nominated del ivery points.
Produce accurate & timely documentation taking into account specific customer requirements with regard to legalization & payment terms (Letter of Credit, Bill of Exchange).
Communicate shipment progress to destination, liase with service providers to resolve delays.
Accurate weekly order status reporting to customer
Performance measurement, measure and analyse KPI’s, proactively highlight upcoming potential issues and drive solutions to avoid miss-performances.
Ensure ac! curate and consistent freight authorization and on charging for account! ing purposes.
Essential requirements
Some experience in Supply Chain Management within an international environment
Export and Import Administration â€" detailed knowledge
Excellent customer engagement skills
Good analytical and planning skills
Flexible, able to cope well with ambiguity
Excellent interpersonal and communication skills
Teamplayer
Good cultural awareness
Knowledge of ERP-systems (e.g. SAP, APO , MS Office)
Strong organisational skills
Structured approach to work, able to prioritise & self manage
Desirable requirements
Experience working within the EEMEA region
Previous experience gained within a FMCG organisation
Working at BAT
British American Tobacco (www.bat.com) is a market leading, global organisation with a long, established history and a bright and dynamic future. Thanks to our people we have continued! to deliver growth and exceed expectations in an increasingly complex and challenging marketplace.
Our aim is to become the leading tobacco company in each of our markets by providing excellent products with confidence and responsibility expected of global consumer brands.
If you have the talent and motivation to help us succeed you’ll find we are equally committed to helping you reach your full potential too.
Employing company
British-American Tobacco (Holdings) Ltd
Removal Date
29-Mar-2013
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to British American Tobacco: ZA.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Fri, 15 Mar 2013 23:55:02 GMT