PAC Customer Service Lead
Location: London England
Description: CocaCola is currently interviewing PAC Customer Service Lead right now, this job will be placed in England. Detailed specification about this job opportunity please read the description below. Position Overview:
The Mobility Customer Service Consultants role is designed to serve as the one point of contact for all mobility needs to both managers and mobile associates with a regional focus across â€" NAG, LAG, Eurasia, Africa, Europe, Pacific or BIG. These roles have primary responsibility for the due diligence process for mobile assignments. In addition, the key responsibilities for this position include the preparation and/or review of related cost projections, assignee illustrations and LOU’s for each assignment to ensure quality, consistency and compliance with the Global Mobility policy. The expectation for a Global Mobility Service Consultant is to provide end-to-end process support from consulting with hiring managers in planning for a global assignment to serving as a key contact for global assignees throughout the course of their assignment.
1. Develop recommendations for international assignees' employment, compensation packages and relocation through consultation with managers to understand the purpose and long-term implications for the business and the associate on the assignment. Coordinate the cost projections, package arrangements, total compensation and relocation activities. Engages subject matter expertise (e.g. Tax, Benefits) as appropriate to address needs of individual global assignments.
2. Act as the one point of contact for managers and mobile employees on mobility policies, plans, programs, practices, processes, and tools (e.g., LOUs documenting compensation, benefits, allowances, services) to ensure understanding of the process, policies and packages. Steward the mobility process for individual assignees to ensure key milestones and timing are met to include the engagement of other internal resources, as needed.
3. Evaluate individual mobile employee issues that require special handling and recommend appropriate resolutions including policy exceptions (e.g., stock options, benefits)
4. Implement employment arrangements to facilitate the global mobility of associates throughout the system to and from bottlers, joint ventures, and other operations.
Core Competencies
Drives Innovative Business Improvements: Continuous Improvement Mindset and willingness to change.
Balances Immediate and Long-Term Priorities: Meets critical objectives whilst considering the impact on those activities on longer term goals; translates strategic direction into personal actions / plan.
Delivers Results: Takes accountability, ensuring productive, efficient executions against priorities; sets ambitious yet realistic goals and removes obstacles to ensure high quality results. Analytical problem solver, customer service orientation, effective communication and negotiation
Imports and Exports Good Ideas: Shares and adopts ideas in and outside the Company; leverages insights to inform actions or gain support.
Develops and inspires others: Set and achieves goals. Customer focused and action orientated
Lives the Values: Demonstrated the values of The Coca-Cola Company through words, actions and by example; fosters an environment that reflects the values of the company. Collaborative in approach
Functional Competencies
Communication : Develops open, effective communication practices across the organization to improve individual and business achievement and performance i.e. demonstrates effectiveness in written and verbal communication. Develops and reinforces clear, consistent key messages. Seeks input from key stakeholder audiences. Shares information openly and honestly and facilitates dialogue. Incorporate research into planning decisions.
Consulting: helps customers solve business problems through diagnostic thinking, effective questions and creative thinking. Manages expectations and builds strong collaborative win-win relationships with partners to deliver key goals i.e. gathers appropriate information through skilful questioning and listening. Helps customers identify the right solutions to business problems and change management challenges. Contracts specific deliverables and deadlines with internal clients, based on effective diagnostic studies. Manages client expectations effectively
Customer Focus: Focuses on understanding the requirements of customers. Builds and maintains effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives i.e. collaborates with the customer to identify and maintain focus on their needs. Delivers on all commitments in a timely manner. Monitors customer satisfaction; ensures the ‘voice of customer’ is understood by the HR team. Gains respect of customers through consistently engaging them around relevant issues and meeting commitments
Measurement & Evaluation: knowledge of measurement and evaluations methodology and ability to design measurement and evaluation systems that monitor the impact tools, processes or interventions have on people performance
Needs Assessment: Knowledge of procedures used to assess information needs; includes ability to assess information needs and evaluate effectiveness against KO standards
Vendor management: The ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall company policies and procedures.
Experience (5-7 Years)
Full End to End lifecycle management of international assignees gained in a complex international corporate environment over a number of years; or
Exposure to mobility possibly gained through partnership in a deep technical role with extensive knowledge in one or more of the following areas:
- Mobility
- Tax
- Reward systems
- International Benefits Consulting
- Talent Management
- .
If you were eligible to this job, please email us your resume, with salary requirements and a resume to CocaCola.
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This job starts available on: Thu, 16 Aug 2012 07:33:53 GMT